MINDSET with Gambrah Sampeney Kwabena Adjei: Identifying with the people
The recent increase in mobile money transactions following the E-Levy repeal highlights the significance of understanding and identifying with the needs of the people.
This act demonstrates that governance should prioritise empathy and collaboration.
Empathy in governance
Effective governance requires identifying with the people, understanding their struggles and developing solutions that resonate with them.
Imposing solutions without empathy can lead to resistance and unpopularity.
In Ghana, small and medium enterprises (SMEs) are the backbone of the economy and tax collection agencies must understand their unique challenges.
Taxation and SMEs
Small and medium enterprises (SMEs) in Ghana often face difficulties in complying with tax codes that don’t fit their set-up.
Revenue collectors should apply taxes in micro bits, similar to mobile money transactions; and approach businesses with empathy.
This approach can make governance easier, friendlier and more accessible.
The need for collaborative governance
Managers in entrusted transitional positions must recognise that their mandate comes from the people and that identifying with their needs is crucial for solving problems.
By prioritising empathy and collaboration, governance can become more effective and problems can be solved in a more coordinated manner in this era of social revolution.
Conclusion
Identification with the people is key to effective governance.
By prioritising empathy and understanding, managers of a nation like Ghana can develop solutions that resonate with the masses, fostering a more collaborative and prosperous society.
Recommendations
- Prioritise empathy in governance and taxation.
- Develop solutions that resonate with the people.
- Foster collaboration between government agencies and citizens.
- Recognise the importance of SMEs in the economy.
By adopting these principles, Ghana can create a more inclusive and effective governance system that benefits all citizens.
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